The Guardian’s field consultation in 2008

picture of Guardian Pam Simmons
Pam Simmons Guardian

I travel the state between September and December each year to ask agencies and workers how well the care system is working for children and young people. The information I collect is the basis of further discussions with key agencies and a report to the Minister. My thanks to the 295 people I met at 27 locations for their participation.

Below is a summary of what I heard.

Stability and security

The consultation indicates that the majority of children are in stable and secure placements but for the estimated one in ten requiring change, the options are few. Demand for emergency placements has substantially increased. There are reported improvements in the quality of care provided by commercial carers and residential care workers in transitional accommodation. The over-crowding in Families SA residential facilities and the consequent risk to residents is of deep concern. See Centres a risk to child safety.

The relationships between carers, social workers and alternative care support workers are generally good. The support to relative carers has improved as has their access to respite services, though the demand for respite still outstrips provision. Specialist training for carers in country areas is sparse.

Family contact and cultural identity

There is reported high compliance with parental contact requirements. There is some concern about whether this meets the needs of children. Reunification services should be readily available to young people who choose to return to families after long separation under state guardianship. Getting a mentor appears to be inconsistent. There is tension and hesitancy about how well knowledge of cultural identity is supported and some concern about delays in placing Aboriginal children with family. There are emerging child protection problems, including adolescents at risk, in refugee communities.

Health and disability services

The benefits of the Rapid Response commitment are still evident in cooperation between agencies, familiarity with the needs of children in state care and improved access to services. Waiting times for therapeutic assistance are growing again and are up to six months in some regions for high-priority referrals. Access to disability services has improved markedly overall although there are persistent issues for young people making the transition to adult disability services.

Education and development

Consistent with the 2007 consultation, participants reported mostly good communication between schools and Families SA, largely attributed to the introduction of Individual Education Plans. There is some indication, though, that momentum had slowed which has already been addressed by DECS and Families SA with refresher training offered. Predictably but regretfully the cooperation comes unstuck over payments to support children who need additional assistance in school. As a result children are disadvantaged by delays in school commencement or fulltime attendance. There was relief that the school retention program will continue in Families SA and that DECS continues to give priority to children and young people under guardianship.


Families SA workers reported satisfaction with the level of participation of children and young people in decision-making. However other evidence demonstrates there is much more that could be done to involve and empower children and young people in case decisions.

Relationship with case worker

There are reported improvements in case worker responsiveness, professionalism, consistency and communication from 2007. However there are a growing number of ‘unallocated’ cases where contact is minimal.


The overall impression is that, despite high demand, workers across agencies are focused on the children for whom they have a duty of care or guardianship. The growing sense of order and professionalism in Families SA continues, as does enhanced inter-agency work. While there is still much progress to be made in realising the benefits for children in respectful ‘care teams’ there are improvements in the day to day interaction between carers, social workers and carer support workers. Services and accommodation for children with high needs and stable placements for 12 to 15 year olds emerged as two significant issues. There was also a rising sense of indignation that collectively the state could not provide what children are entitled to.

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